RETURNS

Customers may return purchased goods without giving a reason within 14 days of receiving them. This right does not apply to digital content delivered electronically if it has been delivered before the end of the 14-day period and the customer has consented to its delivery within this period.

Returning goods requires completing an online form and securing the goods against damage. Shipping costs are borne by the customer. The money will be refunded to the provided bank account within 14 days of acceptance of the return. 

If you have any questions, please contact the complaints and returns department:
phone number: (+48) 575-338-006
e-mail address: [email protected]
 

Return shipping address:
Slowianka Nail Trends
Myśliwska 50,
32-500 Balin
 
Return form for consumers - online version

More information in the regulations: TERMS AND CONDITIONS

COMPLAINTS

Customers have the right to complain about goods that are inconsistent with the contract. Complaints may be submitted within 14 days of discovering the defect. This right covers both physical products and digital content or services, with exceptions specified in the regulations.

Complete the complaint online form and send it to: [email protected], attaching photos of the damage, if applicable. We will consider your complaint within 14 days of receiving your complete notification.
 
If you have any questions, please contact the complaints and returns department:
phone number: (+48) 575-338-006
e-mail address: [email protected]
 
 
Complaint form for consumers - online version

Detailed information can be found in TERMS AND CONDITIONS 
 
NOTE: Report any transport damage immediately, attaching photos of the shipment. Products damaged by improper use or showing traces of self-repairs are not subject to complaints.